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FishUSA Price Match and 30-Day Price Guarantee Policy

We understand that price is important to our customers, and we want our customers to be confident that they can find the best prices while shopping at FishUSA. We will match any major domestic competitor's total online or in-store price for identical new item(s). In addition, if you buy from us, and within 30 days, you find the same item at a lower price on our site or a competitor’s site, we will issue you a store credit for the price difference. Our Price Match and 30-Day Price Guarantee policies are subject to the terms and conditions below.

 

General Policy Terms

Our Price Match and 30-Day Price Guarantee policies are subject to the following conditions:

  • All price match and price guarantee requests must be completed over the telephone.

  • We reserve the right to limit the number of price-matched or price-guaranteed items.

  • We reserve the right to decline a price match or price guarantee on a particular product.

  • We will not price match or price guarantee items where the sold item contains a pricing or typographical error.

  • A price match or price guarantee offer applies only to orders shipped within the 50 states of the United States.

  • A price match or price guarantee offer cannot be combined with any other offer, promotion, or coupon.

  • A price match or price guarantee offer is limited to individual retail customers only and does not apply to resellers.

 

Price Match Policy Terms

To request a price match, please contact us by phone at 800.922.1219. You may also email us via the Contact Us form or fax 866.333.6143 with the request. Please include a website link to the product or a verifiable copy of the competitor’s printed ad with the item's store name, sale dates, price, and model number.

  • For online price matches, we must be able to locate the competitor’s item online. Online prices will be matched only from established retail companies that are open to the public, have a physical address, and have customer service telephone support. Although Amazon does not meet these requirements, we will match the price of products sold directly by Amazon.

  • For in-store price matches, you must fax or email the competitor’s advertisement to us, which shows the store name, store address, product, price, and sale dates. In addition, the store must be located within 50 miles of your billing address.

  • The competitor’s item, subject to a price match, must be new and available for immediate shipment. Competitor items that are discontinued or out of stock do not qualify.

  • The same rules, restrictions, limitations, or exclusions of the competitor’s offer will apply to any price match.

  • When calculating the total price, if the competitor assesses a shipping charge, we will match the competitor’s price of the item plus their shipping charge. We do not count competitors' free shipping if you must pay a fee to get free shipping (e.g., Amazon Prime).

  • We will not price match items offered for sale on Black Friday or Cyber Monday, bonus or free offers, bundled offers, custom or exclusive products (including custom colors), rebates, special financing offers, coupons, display or open box items, samples, or reconditioned items.

  • We do not match prices for sellers where a membership fee must be paid to receive the discounted price (e.g., Sam’s Club or Costco).

  • We will only price-match sellers which own and operate the website where the product is offered. We do not match the prices of “marketplace” or auction sellers.

  • We will only price-match sellers who are physically located in the United States.

 

30-Day Price Guarantee Policy Terms

If you buy an item from us, and if, within 30 days of your order, you find the exact same item in our store at a lower price, contact us, and we will issue you a store credit for the price difference.

  • For price guarantees, we will issue a store credit for the price difference only to the person who is the billing contact on our order. The credit is valid for one order and will expire 60 days after its issue date.

 

Please note: We will not price guarantee flash or 24-hour sales, "Buy X, Get X Free" or BOGO or offers, bundled offers, custom or exclusive products (including custom colors), rebates, special financing offers, coupons, closeouts, clearance items, inventory reductions, special buys, samples, or discontinued or reconditioned items.