FishUSA, Inc. (www.fishusa.com), headquartered near Erie, Pennsylvania, is an industry-leading online fishing tackle retailer, dedicated to exceptional product selection, outstanding customer service, and the timely delivery of products throughout the world.

We are currently seeking candidates for the Product Specialist position to work in our local Pro Shop. This is a full-time, hourly position, and is based at our facility located in Fairview, PA, west of the City of Erie. The Pro Shop Product Specialist performs all Customer Service functions in the Pro Shop and is the primary contact for all technical fishing-related questions. This position requires flexible availability including the ability to work in the evenings and on the weekends.

The Pro Shop is currently open on Monday through Saturday from 9am to 6pm, and Sunday from 9am to 4pm.

An excellent benefits package is available (after a successful probationary period) that includes health, vision and dental insurance, paid time off, an employee discount, paid holidays, and more.

Job Responsibilities:

  • Be the face of FishUSA for customers who come into the Pro Shop.
  • Deliver excellent customer service with a positive, professional attitude.
  • Accurately and efficiently check out customers and handle order transactions.
  • Provide Customer Service support on technical fishing-related questions we receive with face to face interaction.
  • Back-up our online Customer Service department on technical calls, emails, and chat.
  • Produce written and video content for use on our social media sites.
  • Track and report on customer interaction with our site and our customer service department.
  • Assist in handling special order requests.
  • Remain current with the FishUSA online product catalog.
  • Transferring and managing inventory between the Pro Shop and warehouse.
  • Merchandise products in the Pro Shop to keep current to the season and current promotions.
  • Spool reels and maintain a clean and organized spooling station.

Required Qualifications:

  • Passion for and general knowledge of various types of fishing.
  • Must portray a positive team attitude.
  • High level of attention to detail.
  • Friendly and cheerful personality.
  • Proficiency on the computer.
  • Ability to learn our current software (training will be provided).
  • Ability to resolve customer service issues in a prompt, courteous, and professional manner.
  • Ability to work flexible hours, including evenings and weekends.
  • Ability to work on a computer for up to 10 hours.
  • Ability to stand up to 10 hours.
  • A willingness to help where needed during peak business events.
  • A willingness to participate in product and promotional videos.

Preferred Qualifications:

  • Experience in retail customer service.
  • A broad knowledge of fishing, fishing types, and fishing products in multiple categories, including fishing kayaks and fishing kayak accessories.

Applications for this position are also available at our Pro Shop, located at 6960 West Ridge Road, Fairview, during our regular business hours.

When applying, please include an explanation of your familiarity with fishing and the fishing industry. A cover letter is strongly encouraged.

This position is an opportunity to work in a growing and fast-paced eCommerce field, and will provide exposure to a wide range of functions.

We are passionate about the outdoor lifestyle in general, and fishing in particular.

FishUSA is a fast-growing e-business. Come grow with us!!

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: No less than 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 10 hour shift
  • 8 hour shift
  • Day shift

Weekly day range:

  • Every weekend
  • Monday to Friday
  • Rotating weekends

Experience:

  • Retail Customer Service: 2 years (Preferred)

Ability to Commute:

  • Fairview, PA 16415 (Required)

Work Location: In person